Privacy Policy

Privacy Policy

Introduction
Welcome to Copperfield Chimney Supply, your dedicated B2B chimney supply wholesaler. We are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines the types of information we collect, how we collect and use that information, the measures we take to secure your data, and your rights regarding your personal information.

Types of Information Collected
We collect the following personal information from our customers:

  • Name
  • Email address
  • Phone number

We may also collect non-personal information, such as IP addresses, browser types, and website usage statistics to improve our services.

Method of Information Collection
We collect personal information in the following ways:

  • Directly from customers when they voluntarily provide their name, email address, and phone number through forms, account creation, or communication with us.
  • Automatically through website usage data, including cookies and tracking technologies that monitor browsing activity.

Purpose of Data Collection
We collect customer information for the following purposes:

  • To communicate with customers regarding orders, inquiries, and account management.
  • To process orders and ensure timely delivery of products and services.
  • To provide customer support and address any issues or concerns.
  • To send promotional emails, newsletters, and updates on services (with customer consent).
  • To improve the website’s functionality and user experience by analyzing customer interactions.

Data Security Measures
Copperfield Chimney Supply implements robust security measures to protect your personal information. We utilize encryption, firewalls, and secure servers to prevent unauthorized access, alteration, or misuse of customer data. However, please be aware that no security measure is completely foolproof, and we cannot guarantee absolute protection of your information.

Data Sharing
We respect your privacy and will only share your data under the following circumstances:

**Opt-in for phone numbers for purpose of SMS will not be shared**

  • Service Providers: We may share your information with trusted third-party service providers that assist us in managing operations, such as processing payments or fulfilling orders. These providers are contractually bound to maintain the confidentiality and security of your data.
  • Legal Obligations: We may disclose your personal information if required by law, to respond to legal requests, or to protect our rights, property, or safety.
  • Business Transactions: In the event of a merger, acquisition, or sale of Copperfield Chimney Supply, customer data may be transferred as part of the transaction.

User Rights
You have the following rights regarding your personal information:

  • Access and Update: You may access and update your personal information by contacting us or through your account settings on our website.
  • Data Deletion: You can request the deletion of your personal information at any time, subject to legal or contractual obligations.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or promotions, you can opt-out by following the unsubscribe instructions in the communication or by contacting us directly.

Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Effective Date: 10/15/2024